Frequently asked questions

The ZenSpace Pod Rental Terms and Conditions cover 16 sections including: rental period and payment schedule, security deposit, delivery/setup/removal, pod usage restrictions, maintenance and support, host responsibilities, branding and customization, inspection and damage liability, cancellation and refunds, force majeure, limitation of liability, dispute resolution, general compliance, data privacy, data security, and refunds for non-performance.

A refundable security deposit may be required to cover potential damages or breaches of terms. ZenSpace may apply this deposit toward repair costs or other outstanding amounts. Any unused portion will be returned within 30 days after the event, following a post-event inspection.

Pods are intended exclusively for private meetings and workspace use. Any misuse or alteration without prior approval is prohibited, as is subleasing or unauthorized third-party use.

ZenSpace inspects pods before and after the event. The Host must acknowledge the pods’ condition upon delivery and return them in the same condition, except for normal wear and tear. Any damages beyond normal wear are the Host’s responsibility, and repair costs will be deducted from the security deposit.

All disputes will first be mediated in good faith. If mediation fails, disputes will be handled in San Jose, California courts or, at ZenSpace’s election, through arbitration.